Frequently Asked Questions




What is the turnaround time for digital copies and printing?

Most black and white and digital color print jobs can be turned around on the same day.


Can you quote items other than what is listed on your website?

Yes! We specialize in custom orders. Our customer service team will consult with you to create exactly what you want. Contact us today to get started!


Will the fonts I used in my design print correctly?

Before printing your job, we’ll send you a proof so you can review your design’s fonts, colors and other elements. We offer both digital and hard copy proofs – whichever you prefer. Click here to learn how to prepare your artwork so the fonts print correctly.


What types of files do you accept?

We prefer that you submit PDF files. We also accept: JPG, JPEG, PSD, TIF, TIFF, EPS, AI and PNG.
We can work with any file from Adobe InDesign, Adobe Photoshop, Adobe Illustrator or Quark.


What’s the difference between “four-color process” and “spot colors”?

Four-color process combines four colors of ink (cyan, magenta, yellow and black, or “CMYK”) on the printing press to create the full range of colors.

Spot colors are individually numbered colors, as specified by the Pantone Matching System. Each color is mixed according to a specific formula.


How do I send files or details for a custom print order?

Email/File Transfer: We can usually accept files up to 10MB via email.
However, if your file is too large to email, you can use a file transfer service such as DropBox or Hightail.
Still have questions? Please call 800.459.5504 or 914.332.7600 we’ll be happy to help.

Fax: Fax the information and artwork for your custom print order to Toll Free 877-543-8199 or 914-332-5930

Mail: Mail us a sample of your artwork and we can digitize it if needed.
Preferred Business, Inc., 530 Saw Mill River Road, Elmsford, NY 10523.

No matter which method you choose, you will get a proof to review before your print job is sent to production. Here’s some free advice on how to prepare artwork for printing.

How can I download a template so I can create personalized printing?

Visit our free templates page, where you can browse and download templates for many types of documents.


Office Supplies

How do I order office supplies?

Click here to browse our extensive catalog of office supplies.
To order, follow these steps:

  1. When you see an item you want to order, click “Add to my list”.
  2. When you have added all of your items, click “My List” on the gray toolbar on the top of the catalog page.
  3. Click “Email List”, then fill out your info in the popup window. In “Recipient’s email”, type our address:
  4. Click the blue “Send E-mail” button to place your order. We’ll follow up with final pricing and to arrange payment.

Or, just contact us, fax or call us with a list of items you would like to order, and we’ll take it from there!

Do you offer discounts and specials on office supplies?

We have great discounts on volume orders. To learn more, contact us.

How quickly will you ship my supplies?

Most office supplies ship on the same or next business day!

Online Ordering via My Storeroom

How does the My Storeroom online ordering service work? What are the options?

Thanks for asking! My Storeroom is a website that works like online shopping, but it’s customized for your business. With My Storeroom, you can order your custom-printed documents and frequently ordered core supplies at lower, pre-negotiated prices.

My Storeroom is part of our Store and Ship program. Click here to read about the Store and Ship program, then call 800.459.5504 or 914.332.7600 or contact us for an in-person meeting to find out how much you can save on printing.

I don’t have a My Storeroom account yet. How do I set one up?

If you want to be able to view and re-order your printed inventory and office supplies online, just call 800.459.5504 or 914.332.7600 or contact us>  to request an account.

I have a “My Storeroom” account. How do I order my stock over the internet?

Go to My Storeroom

Let us build an online warehouse just for you!

Print and supply purchasing is a quick and easy with our Store & Ship Program.


Preferred Business, Inc. is a printer, forms management, promotional products and office supply company located in Elmsford, NY.
We serve organizations and businesses in the New York tri-state region as well as nationally. Many know us as the Tarrytown Printer.

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